All items are checked before shipping however, in the rare instance that a product is damaged or faulty on delivery, please inform us within 24 hours so that we can rectify the situation immediately. Include your order number and a detailed description of the problem, and we will revert as soon as possible, letting you know exactly how to proceed.
In the event that your steampunk clock becomes defective over time, we include a one year replacement warranty from the date of purchase. Please take note that replacements are dependent on our technical inspection report and that the warranty includes the problems caused by material flaws, manufacturing flaws, and the parts that influence the normal functioning. Damages caused by deliberate misuse, improper operation or installation and disassembling the product are excluded from our warranty terms.
Where we are unable to replace your product due to low stock levels, we will offer you a refund by means of a fully redeemable voucher or a suitable replacement to the same/similar value.
Our aim at The Clock Bazaar is to ensure that you are completely satisfied with your purchase and our service delivery. If for any reason you find yourself unsatisfied, please contact us immediately in order for us to address and rectify the situation.